TERMS OF USE - OROCA  

You are welcome to place your secured order.

Please provide your details: full name, address and phone number.

Since the items are handmade manufactured and made by order

it will take up to 14 working days.

When your item ships, you will receive a confirmation email

along with a tracking number.

It can take from three to five days express shipping with DHL.

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Shipments are sent to the address you provide, so please make 

sure it is current and correct.  

SHIPPING COSTS

Shipping worldwide are due to DHL shipping costs.

International duties, import fees and any additional local taxes that  

your country or state applies are not included and are the  

customer's responsibility.  

TAXES, DUTY

Orders to countries outside Israel may be subject to import duties  

and / or taxes, which are applied when your package reaches your  country.

Your order is shipped on a Delivery Duty Unpaid basis.  

We are unable to estimate the amount of duties and taxes your  

package will incur as these charges are imposed directly by your  

local customs.

Payment of these is necessary to release your order from customs.

For more information, please contact your local customs office.

PACKAGING

Thoughtful care is taken to ensure your items arrive safely at their  destination.

Items are beautifully wrapped and boxed and / or  

bubble wrapped to provide security and protection during shipping.

WHOLESALE

Volume discounts are available: 10 items or more.

Contact me for a quote.

RETURNS POLICY

Refunds are accepted in original package. Items must be returned within 7 days of  receipt with tracking.

Please contact me prior to sending anything  back.

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In any case of return for exchange or cancellation of the purchase the shipping cost, insurance and / or tax fees will not be refunded  

SIZING:

for ring sizing, the US number system is used. If you do not know  

your ring size, I highly recommend having your finger sized by a  

local jeweler and asking for your US ring size before you place a  

custom order.

You can also try this website  http://findmyringsize.com.

I am responsible for sending you the  ring size you ordered.

However I can not be responsible for  determining your ring size.

If sizing issues arise, most issues can be accommodated  

depending on each situation.

Some rings may be difficult to  be re-sized and may incur a resizing fee.

Please let us know before  purchasing if you are unsure.

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VARIANCE IN GEMS

Natural Crystals vary in color and size. Your piece will bear  

individual characteristics and although equally as beautiful and  

unique, it may vary from the one in the picture.  

POSTS & HOOKS of the earrings

Are made of silver, goldfilled or 18 kt gold plated brass depending on the model.  

FAULTY ITEMS / GUARANTEE

All items are quality checked but very occasionally there may be a  

fault that was not found.

Please note that wear and tear in the course of normal use is not  

considered a manufacturing fault. Jewelry and crystal items are  

delicate and should be handled carefully. Crystal stones breaking  

from mishandling is not considered a manufacturing fault.              

Please see Care Instructions on the website for further information  

on this. If you find your pieces has a manufacturing fault I will  

gladly repair, exchange or refund the original piece in accordance  

with the following process:

 The product must have been purchased within 6 months of  

notification.

 You must notify Studio Oroca by email with:  

- a photograph of the item with a description of the fault  

- a "proof of purchase", being either the email confirmation or  

bank statement.  

Studio Oroca will respond within 4 business days.

 Items must be sent via a trackable method.

 Studio Oroca cannot be held responsible for goods that may be  

lost or damaged during return shipping. So please ensure all items  

being returned must be securely packaged with protective  

wrapping and clearly addressed. Any items not thoroughly  

packaged to avoid damage during transit will not be accepted, so  

please take care when posting.

 Studio Oroca will then repair, replace, refund or in circumstances  

offer an exchange if the item cannot be repaired or replaced.  

 Replacements are only possible if the item is available.  

 If an exchange is offered and the price of the item differs from the  

original amount then Studio Oroca will refund the difference or  

request payment prior to sending the new item.  

 Refunds will be made through PayPal. The refund will be  

processed as soon as the items have been received by Studio  

Oroca. However, please allow up to 14 days from the day you  

return the item for your account to be credited.

GENERAL PRIVACY INFORMATION

Your privacy is important to us and we ensure that the information  

you provide is collected and held in accordance with relevant  

privacy law. If you choose to provide your personal details to us,  

we may collect the requested information from you including your  

name and contact details and any other information that you  

supply.

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PAYMENT OPTIONS

Paypal. 

Items are shipped after the payment clears.

REPAIRS

Repairs to damaged goods are assessed by case and may incur a  

fee if repair is possible.

CUSTOM MADE ORDERS

Available !!! 

Are not refundable.