OROCA | אורוקא | מדיניות פרטיות

You are welcome to place your secured order.

Please provide your details: full name, address and phone number.

Since the items are handmade manufactured and made by order

it will take up to 14 working days.

When your item ships, you will receive a confirmation email

along with a tracking number.

It can take from three to five days express shipping with DHL.

Shipments are sent to the address you provide, so please make

sure it is current and correct.

SHIPPING COSTS

Shipping worldwide are due to DHL shipping costs.

International duties, import fees and any additional local taxes that

your country or state applies are not included and are the

customer's responsibility.

TAXES, DUTY

Orders to countries outside Israel may be subject to import duties

and / or taxes, which are applied when your package reaches your country.

Your order is shipped on a Delivery Duty Unpaid basis.

We are unable to estimate the amount of duties and taxes your

package will incur as these charges are imposed directly by your

local customs.

Payment of these is necessary to release your order from customs.

For more information, please contact your local customs office.

PACKAGING

Thoughtful care is taken to ensure your items arrive safely at their destination.

Items are beautifully wrapped and boxed and / or

bubble wrapped to provide security and protection during shipping.

WHOLESALE

Volume discounts are available: 10 items or more.

Contact me for a quote.

RETURNS POLICY

Refunds are accepted in original package. Items must be returned within 7 days of receipt with tracking.

Please contact me prior to sending anything back.

In any case of return for exchange or cancellation of the purchase the shipping cost, insurance and / or tax fees will not be refunded

SIZING:

for ring sizing, the US number system is used. If you do not know

your ring size, I highly recommend having your finger sized by a

local jeweler and asking for your US ring size before you place a

custom order.

You can also try this website http://findmyringsize.com.

I am responsible for sending you the ring size you ordered.

However I can not be responsible for determining your ring size.

If sizing issues arise, most issues can be accommodated

depending on each situation.

Some rings may be difficult to be re-sized and may incur a resizing fee.

Please let us know before purchasing if you are unsure.

VARIANCE IN GEMS

Natural Crystals vary in color and size. Your piece will bear

individual characteristics and although equally as beautiful and

unique, it may vary from the one in the picture.

POSTS & HOOKS of the earrings

Are made of silver, goldfilled or 18 kt gold plated brass depending on the model.

FAULTY ITEMS / GUARANTEE

All items are quality checked but very occasionally there may be a

fault that was not found.

Please note that wear and tear in the course of normal use is not

considered a manufacturing fault. Jewelry and crystal items are

delicate and should be handled carefully. Crystal stones breaking

from mishandling is not considered a manufacturing fault.

Please see Care Instructions on the website for further information

on this. If you find your pieces has a manufacturing fault I will

gladly repair, exchange or refund the original piece in accordance

with the following process:

 The product must have been purchased within 6 months of

notification.

 You must notify Studio Oroca by email with:

- a photograph of the item with a description of the fault

- a "proof of purchase", being either the email confirmation or

bank statement.

Studio Oroca will respond within 4 business days.

 Items must be sent via a trackable method.

 Studio Oroca cannot be held responsible for goods that may be

lost or damaged during return shipping. So please ensure all items

being returned must be securely packaged with protective

wrapping and clearly addressed. Any items not thoroughly

packaged to avoid damage during transit will not be accepted, so

please take care when posting.

 Studio Oroca will then repair, replace, refund or in circumstances

offer an exchange if the item cannot be repaired or replaced.

 Replacements are only possible if the item is available.

 If an exchange is offered and the price of the item differs from the

original amount then Studio Oroca will refund the difference or request payment prior to sending the new item.

 Refunds will be made through PayPal. The refund will be

processed as soon as the items have been received by Studio

Oroca. However, please allow up to 14 days from the day you

return the item for your account to be credited.

GENERAL PRIVACY INFORMATION

Your privacy is important to us and we ensure that the information

you provide is collected and held in accordance with relevant

privacy law. If you choose to provide your personal details to us,

we may collect the requested information from you including your

name and contact details and any other information that you

supply.

PAYMENT OPTIONS

Paypal.

Items are shipped after the payment clears.

REPAIRS

Repairs to damaged goods are assessed by case and may incur a fee if repair is possible.

CUSTOM MADE ORDERS

Available !!!

Are not refundable.

GENERAL PRIVACY INFORMATION

Your privacy is important to us and we ensure that the information

you provide is collected and held in accordance with relevant

privacy law. If you choose to provide your personal details to us,

we may collect the requested information from you including your

name and contact details and any other information that you

supply.

Type of information collected:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the IP address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect such personal information:

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose site visitors personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We use cookies and other tracking tools. Please note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information.

If you don’t want us to process your data anymore, please contact us at email address: studio@orocart.com .

Modifications: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by mail to: studio@orocart.com